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Policies and Shipping

RETURNS AND REFUNDS POLICY

Returns are not allowed on Ammo, Safes, Firearms, nor Optics.

Returns may be subject to a 25% restocking fee.

Any order cancellation for firearms will be subject to a 10% restocking fee.
Returns on In Store purchases must be accompanied by receipt and refunds will be issued based on the method of payment on original purchase. Returns made without receipt or without original packaging will be issued a store credit only.
Clearance items purchases are final.

 

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

Order Amount Standard Shipping2 Day (weekdays)1 Day (weekdays)Store Pickup*
Up to $50.00 $7.99 $19.99 $34.99 FREE
$50.01-$100.00 $9.99 $21.99 $35.99 FREE
$100.01-$150.00 $11.99 $23.99 $37.99 FREE
$150.01 and over $13.99 $25.99 $39.99 FREE


Note:  Some items may come from our warehouse locations, which may add additional time. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly.  Shipping time is calculated starting from the time that the item has been received in our shipping location.  Orders usually ship within 3-10 days of being placed.
Next-day (overnight) orders are usually delivered by the end of the following day if in stock in our shipping location. 

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready within 3-10 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. (Some exceptions apply, ie firearms, ammo, optics, call for information if needed) The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

Returns are not allowed on Ammo, Safes, Firearms, nor Optics.

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 

Hampstead: 910-270-2823

Jacksonville: 910-347-4868